Frequently Asked Questions about InfoView
How can I order one?
Q What is InfoView?
|Q How does the InfoView work?
A InfoView is very easy to set-up and to use:
Three step set-up
Take InfoView out of the box and place on top of your TV.
Q What are the advantages of the InfoView over other videoconferencing
InfoView has many unique advantages:
Q What kind of video quality can I expect when using InfoView?
Q Why can't InfoView transmit TV-quality video?
Q How do I get the most out of an InfoView video call?
Does InfoView go through the Internet for
|Q Will InfoView work with other videophones and videoconferencing products on
the market today?
A Yes. InfoView uses the ITU.T H.324 video conferencing standard, the ITU.T H.263 video coding standard and the ITU-T G.723.1 audio compression standard. InfoView is compatible with other video conferencing systems that are compliant with these same standards. Additionally, InfoView can accept and transmit either PAL or NTSC video images.
The Infoview is compatible with 8x8's ViaTV products.
Q How do I choose functions and control my InfoView?
A InfoView can be controlled by simply using the keypad on the attached telephone. Any phone, including cordless models, can be used for video calling as long as it is an analog phone with touch-tone capability and connected to the InfoView.
Q Can InfoView be upgraded?
A InfoView has the capability of software upgrade via a phone line. When there is an upgrade available, InfoView users may call into the Innomedia server for downloading of new software.
Q What kind of resolution can I expect from InfoView?
A InfoView supports both CIF (352 X 288 pixels) and QCIF (176 X 144 pixels) resolution.
Q What TV formats does InfoView support? PAL or NTSC?
A InfoView supports both the PAL and NTSC formats. Currently. It does not support the SECAM format.
Q Why does InfoView have only
a 33.6K modem?
A InfoView has a 33.6K modem because there is no benefit in having a 56K modem because that rate can only be achieved in one-way transmission. Videoconferencing requires that information be sent both ways and sharing POTS line with limited bandwidth limits the rate that data can be sent and received.
Q What size is the InfoView unit?
The unit is about 8.5 inches x 8.5 inches x 3 inches (21.5 cm x 21.5 cm x 7.6 cm). It can fit easily in an attaché case.
Q Can the InfoView work with non-US phone plugs?
A The InfoView has a standard US RJ11 phone plug. But inexpensive adapters can be purchased at many electronics stores, such as Radio Shack. (Note: I am looking for a good source for these to put on the Web site)
Q Can the InfoView work outside the US on PAL system TV sets?
A The InfoView is configured to work with both the US (NTSC) and non-US (PAL) systems. A menu choice on the screen allows you to switch between the two modes. At the factory, some are pre-set to PAL, and some are pre-set to NTSC, as a convenience to the customer, but they are considered the same model by the manufacturer.
Q I notice a slight flicker on the screen sometimes when calling between the US and Europe. Is this due to the long distance?
A A slight flicker is sometimes seen when one party has the US system (NTSC), and the other has a non-USA system (PAL). NTSC to NTSC or PAL to PAL has no such flicker. Flicker is due to the conversion necessary between the two different television display systems.
Q Can you use free long distance services such as DialPad.com or CoolCall.com with the ViaTV?
A These services let you call from computer to regular phone, for free, using the Internet to carry the signal most of the distance. But the sound quality is not as good as calling by regular phone. The bandwidth is not sufficient to support clear voice, much less video as well. However, the technology is improving daily, and we will continue to post the results of our experiments with our calls to associates overseas.
Q Are there plenty of InfoView units in stock for Christmas 1999?
A The InfoView units have been selling better than estimates, especially since8x8/ViaTV Inc. ran out of videophones. There is currently (late November 99) a backlog in the PAL-preset units as the Asian market has been much more active as anticipated. It may sound like a sales point, but the NTSC-preset units are going fast. It would be highly advisable to place your orders as soon as possible to make it in time for them to be Christmas gifts.
Q Where are the units manufactured?
A The InfoViews are manufactured in Singapore.
Q What is a satisfaction guarantee period?
A There is a 30 day money back satisfaction guarantee. If you are dissatisfied for any reason, you can return your videophone in good condition for your money back.
Q Is there a warranty period?
A There is a one (1) year parts and labor warranty. You can return your videophone to the manufacturer for repair. They will whether it needs to be fixed, and will send you the refurbished unit. If it is beyond repair, they will send you a new one. If the unit breaks after one year, you can return it, but would have to pay about $100 for repair or a new unit. With proper care, your InfoView unit should last for years.
Q How can I order one?
A Click here