|CANNOT HEAR THE CALLER
MagicJAck Trouble Shoot
Please wait for a site operator to respond.
You are now chatting with 'Mara'
Hello, how may I help you?
Rick: When I call, they can hear me, but I cannot hear them
Mara: May I know your magicJack phone number, Please?
Mara: Thank you.
Mara: One moment please...
Mara: May I know if there is a softphone appears on your computer screen and has
a Ready to call message?
Mara: Okay, With Vista Go to the Control Panel
Rick: what next?
Mara: click on "Manage Audio Devices" .
Rick: no such choice
I would then install the Magic
Rick: "Hardware and sound"
Mara: Alright, please click on sound.
Mara: May I know if you see there a subtitle under Sound?
Rick: "Adjust system volume"
Rick: OK there is "Manage audio devices"
OK, I am on Playback tab
Mara: Alright, click on "Manage Audio Devices" .
Mara: Then click on "Handset"
Mara: then click "properties"
Mara: and then select the "levels" tab and turn up the volume. Volume was on 32
, turn it up to 68.
Rick: Shall I test it now?
Yes, you can try it now.
Rick: ok it works now thanks
Mara: You're welcome my pleasure assisting your concern.
Mara: Is there anything else I may help you with today?