Magic Jack Tips and Trouble Shooting


Some ISPs from small countries block the usage of the magicJack though.. Examples of the countries are, Korea, Dubai, and Trinidad and Tobago.. The ISPs on those said countries are blocking the MagicJack and they don't give an explanation.. (Maybe competition issues)


MagicJAck Trouble Shoot
Please wait for a site operator to respond.

You are now chatting with 'Mara'

Mara: Hello, how may I help you?

Rick: When I call, they can hear me, but I cannot hear them

Mara: May I know your magicJack phone number, Please?

Rick: 202-241-0929

Mara: Thank you.

Mara: One moment please...

Rick: ok

Mara: May I know if there is a softphone appears on your computer screen and has a Ready to call message?

Rick: yes

Mara: Okay, With Vista Go to the Control Panel

Rick: ok

Rick: what next?

Mara: click on "Manage Audio Devices" .

Rick: no such choice
I would then install the Magic

Rick: "Hardware and sound"

Mara: Alright, please click on sound.

Rick: ok

Mara: May I know if you see there a subtitle under Sound?

Rick: "Adjust system volume"

Rick: OK there is "Manage audio devices"

Rick: OK, I am on Playback tab

Mara: Alright, click on "Manage Audio Devices" .

Rick: ok

Mara: Then click on "Handset"

Rick: ok

Mara: then click "properties"

Rick: ok

Mara: and then select the "levels" tab and turn up the volume. Volume was on 32 , turn it up to 68.

Rick: ok

Rick: Shall I test it now?

Mara: Yes, you can try it now.

Rick: ok it works now thanks

Mara: You're welcome my pleasure assisting your concern.

Mara: Is there anything else I may help you with today?





Upgrade, then unplug for 2 minutes then back in.